Delivery and Return Policy

DELIVERY AND RETURN POLICY
 
Last updated: June 2026
 
This page explains the delivery and return conditions of the jewelry store operated by Fatoş Halime Gür.
 
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1. SELLER INFORMATION
 
Full Name: Fatoş Halime Gür
Address: Karaağaç Mah. Sırtköy Blv. 76. Villa ve Havuz No: 10/76, Büyükçekmece / İstanbul
Tax Office: Büyükçekmece
Tax ID No: 7680291984
 
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2. DELIVERY CONDITIONS
 
2.1. Delivery Area
Orders are delivered by courier only within Turkey.
 
2.2. Delivery Time
Orders are prepared and shipped within 1–3 business days after payment is confirmed. Shipping time varies between 1–5 business days depending on your location. Total delivery time is usually 2–7 business days.
 
2.3. Shipping Fee
The shipping fee is clearly stated during the order process. Free shipping may apply to orders above a certain amount; please follow our website for current promotions.
 
2.4. Shipment Tracking
When your order is shipped, a tracking number is sent to your registered email address. You can track your order via the shipping company's website or app.
 
2.5. Delivery Responsibility
In the event of delays or damage to orders handed over to the shipping company, you will be informed and the necessary process will be initiated. If you notice damage to the package upon delivery, we recommend having a report drawn up in the presence of the courier.
 
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3. RETURN AND EXCHANGE CONDITIONS
 
3.1. Right of Return
Under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, our customers have the right to return a product within 14 (fourteen) days from the date of receipt, without giving any reason.
 
3.2. Non-Returnable Products
The right of return cannot be exercised in the following cases:
- Products personalized or made to order at the customer's special request (name engraving, custom size, etc.)
- Products that have been used, for hygiene reasons (jewelry, piercings, etc.)
- Products whose seal or packaging has been opened (products unsuitable for return for hygiene reasons)
 
3.3. Return Process
To start a return request:
- Contact customer service by email or through the contact form.
- State your order number and the reason for the return.
- Send the product in its original packaging, unused and undamaged.
 
3.4. Return Shipping Fee
For returns based on the right of withdrawal, the shipping fee is borne by the customer; in case of a product defect or incorrect delivery, the shipping fee is covered by us.
 
3.5. Refunds
Once the returned product reaches us and has been inspected, your refund will be transferred back to your original payment method within 14 (fourteen) days at the latest.
 
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4. DAMAGED AND MISSING ITEMS
 
If you notice that your order is missing items or damaged upon receipt, please contact us within 48 hours of delivery. Documenting it with photos will speed up the process.
 
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5. CONTACT
 
You can reach us through the following channels for any questions or requests regarding delivery and returns:
 
Email: info@halie.com.tr
 
Flow Balance Essence Allure Orbit Gravity
Flow Balance Essence Allure Orbit Gravity